| We had two noteworthy conversations last week about benchmarking. The first was via telephone with a huge retailer who processes 350,000-450,000 applications a year to achieve about one tenth that number in actual hires. The second was over lunch with an elite consulting company that processes 3,500 applications annually to fill 350 openings. Again, about a 10% yield.
Both companies are internationally known brand names that have high and positive marketplace recognition, the ear of senior management, no problem attracting applicants, robust professional staffing operations, good measurement controls, and money to spend on problem analysis and solutions. From the outside, their staffing operations appear to be highly successful, yet they are both confronting difficult, complex problems as they work to raise their benchmark scores. Read more
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